The Billion-Dollar Blind Spot: Why AI-Driven Efficiency Is Losing Gen Z Customers

Written By Marcie Merriman

As companies race to adopt AI, they risk optimizing away the human connection Gen Z values most. Marcie explores why an engaged workforce remains a critical competitive advantage, and how businesses can use AI to strengthen, rather than diminish, the customer experience.

Marcie Merriman
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Don’t take the bait of yet another article pushing Gen Z down the victim hole.